Hotel asset protection platform

As a maintenance tech, I walk the property on my phone and tap only what fails, so a 250-item inspection takes minutes instead of an hour.

• Every line item renders as PASS by default. One tap cycles pass → fail → N/A.
• Items marked N/A are excluded from the denominator, not counted as failures.
• Live score recalculates and is visible without scrolling.
• Tap targets are at least 44px tall and usable one-handed.
• A 259-item inspection can be completed in under 30 minutes by an untrained user.

As a tech in a stairwell with no signal, I keep inspecting and it uploads when I get service.

• Full inspection completable with the device in airplane mode.
• Taps and photos persist across an app close and device restart.
• On reconnect, sync is automatic and idempotent. Re-syncing never duplicates an inspection.
• Sync state is visible: pending, syncing, synced, failed.

As a tech, when I flag a failure I attach a photo in two taps so nobody argues about it later.

• Marking an item failed surfaces a camera action inline. No navigation away.
• Photos compress client-side before upload and store in R2.
• Photo is bound to the item, the room and the inspection, and appears on the punch-list.

As a GM, I mark a room out of order with a reason, and the clock starts.

• Room states: in service, out of order, out of service, with reason and timestamp.
• Every state change writes an immutable history row. Nothing is overwritten.
• Days-down is derived from history, never hand-entered.
• Returning a room to service requires a resolution note.

As a GM, the failures from an inspection become an assignable list without me retyping anything.

• Every failed item auto-creates a deficiency with room, section, photo and timestamp.
• Deficiencies can be assigned to a person and move open → assigned → resolved.
• The list is filterable by property, room and status.

As an owner, I get one page a month telling me what my property cost me in dollars.

• Reports rooms down, total room-nights lost, and revenue at risk = room-nights lost × ADR.
• ADR is a per-property input. If it is not set, the report shows room-nights only and says so.
• Inspection score with trend against prior periods.
• Renders on a phone and prints to one page.
• No fabricated or estimated figures anywhere. Missing data is labelled missing.

As a tech, I find the right vendor and call them from inside the work order, and the call logs itself.

• Vendors are per-property records with trade, contact, hours and notes.
• Tap-to-call uses the device dialer. No telephony infrastructure in this story.
• Placing a call writes a contact-attempt row against the deficiency and the room.
• Outcome is capturable in one tap: reached, no answer, scheduled.

As an owner, I see which vendors are slow and what their slowness cost me.

• Per vendor: median time fault → first contact, contact → onsite, onsite → resolved.
• Attributes room-nights lost to the vendor responsible for the delay.
• Suppresses any vendor with fewer than 5 completed jobs and states why, rather than reporting a meaningless median.

As an owner or management company, I see all properties on one screen with trend and accountability.

• Table of property, latest score, 6-month trend, delta, open items, last walked.
• Role-based access. A GM sees their property only; owner and corporate see the portfolio.
• A user with no properties assigned sees an empty state, never another tenant's data.

As a GM, I track par levels and know what to reorder before I run out.

• Items with par level, current count, unit and linked vendor.
• Counts are recorded as dated events, so consumption is derivable rather than guessed.
• Consumption normalizes per occupied room-night where occupancy is available.
• Below-par items surface as a reorder list that reuses the vendor directory from P1-1.

As an owner, I get a defensible annual plan for what to replace and what deferring it costs.

• Groups recurring failures by room, system and component across the full history.
• Reports quantity and timing. Unit costs are owner-supplied, not invented by us.
• States the observation window explicitly and refuses to generate below 12 months of data.
• Exports to PDF suitable for a lender or a buyer.